Terms & Conditions
Website policy: This page describes HBW SOFTECH's general practices. Where services are contracted, the applicable signed terms, product notices and data-processing arrangements take precedence where legally permitted.
1. Acceptance and scope
HBW SOFTECH is a software business brand operated by Sadhu Srinivasarao in Vijayawada, Andhra Pradesh, India, and is not represented here as a separately incorporated company. These terms relate to the HBW SOFTECH website, enquiries, demonstrations and any software services supplied under an agreed subscription, order or service arrangement. Paid plans, service levels and product-specific conditions apply only when separately offered and accepted. If you do not agree, do not use the relevant service.
2. Services and availability
HBW SOFTECH presents business automation, CRM, messaging, workflows and related software capabilities. Certain functionality may be a demonstration, planned capability, beta feature or dependent on third-party services. Features, availability and eligibility must be confirmed in the relevant plan or agreement. We do not guarantee uninterrupted availability.
3. Accounts and access
You must provide accurate account information, protect credentials, assign permissions only to authorized persons and notify us promptly of suspected unauthorized access. You are responsible for actions taken through accounts under your control, subject to applicable law.
4. Customer data and lawful use
You retain responsibility for data and content you submit, including lawful basis, consent, recipient preferences, accuracy and permitted usage. You must not use our services for spam, fraud, deceptive communications, harassment, unlawful surveillance, intellectual-property violations or other prohibited conduct.
5. Messaging, AI and integrations
Where integrations are enabled, use must comply with the applicable external provider policies, message-template requirements and laws. Third-party platforms may restrict, charge for or suspend features. AI-generated suggestions can be inaccurate and require human review, particularly for legal, financial, medical or other consequential decisions.
6. Fees, billing and cancellation
Fees, billing cycles, taxes, usage charges, trials, renewal, refunds and cancellation processes are governed by the specific plan, order or written agreement presented before purchase. Nothing on this page alone establishes a particular subscription price, free trial, refund entitlement or service commitment.
7. Intellectual property
The HBW SOFTECH website, its original presentation materials, branding and software materials are protected to the extent provided by applicable law. Access to the service does not transfer intellectual-property ownership. Customers remain responsible for their own trademarks, content and data.
8. Confidentiality and security
Each party should use reasonable care to protect confidential account and business information. Access restrictions, account permissions and appropriate safeguards may depend on the service configuration. Report suspected security incidents through the published support channel.
9. Changes, suspension and ending use
Services may be updated for safety, security, compatibility or operational reasons. Access may be limited for serious misuse or legal compliance where permitted. Termination, customer-data export and deletion procedures, where available, depend on the relevant agreement and applicable law.
10. Warranties and liability
To the extent permitted by applicable law, services are provided subject to the express commitments made in the applicable agreement. Nothing here excludes rights or liabilities that cannot legally be excluded. Any negotiated liability limits must appear in the relevant service agreement.
11. Applicable law and disputes
The applicable governing law, dispute process and legal contracting party should be set out in the accepted commercial agreement. For general website-related enquiries in India, contact us using the details below. No particular court jurisdiction is specified by this preliminary website notice.
12. Contact
For service or legal enquiries, email support@herboworld.in. When the dedicated HBW SOFTECH support address becomes operational, this page can be updated accordingly.