Privacy Policy
Website policy: This page describes HBW SOFTECH's general practices. Where services are contracted, the applicable signed terms, product notices and data-processing arrangements take precedence where legally permitted.
1. Scope and who we are
HBW SOFTECH is a software business brand operated by Sadhu Srinivasarao in Vijayawada, Andhra Pradesh, India. It is presented as a business brand, not as a separately incorporated company. This policy describes how information may be collected and handled through our public website, demonstrations, enquiries and services. The precise contracting and invoicing particulars, including any applicable registered trade name and tax details, will be stated in the relevant order, invoice or service agreement.
2. Information we collect
Depending on how you interact with us, information can include your name, business name, email address, phone number, enquiry and demo requests, account details, messages you send us, service configuration and support correspondence. Our websites and systems may also receive technical information such as IP address, browser type, timestamps and diagnostic logs.
3. Information processed for customers
Our services may process contacts, leads, communications, order details, workflow events and other data that customers choose to upload or connect. A business customer is ordinarily responsible for its own lawful collection, notices, permissions and use of that customer data. HBW SOFTECH processes service data to deliver and support the contracted functions, subject to the applicable agreement and law.
4. Why information is used
We use relevant information to respond to enquiries, schedule demonstrations, provide and administer services, support users, troubleshoot issues, maintain security, prevent misuse, improve functionality and meet applicable legal or accounting requirements. Marketing communications are sent where permitted and can be opted out of through available channels.
5. WhatsApp, AI and third-party services
When features are enabled, information may pass through messaging, hosting, email, payment, analytics, AI or other technical providers as needed to perform the requested service. These providers may operate under their own terms and privacy notices. Customers should avoid submitting unnecessary sensitive personal information, and should review any AI-generated output before relying on it.
6. Cookies and technical data
The website and connected services may use essential cookies or similar browser storage for login, security and functionality. Optional measurement or marketing tools, if deployed, should be disclosed and managed in accordance with applicable law. Browser controls may allow you to manage some cookies.
7. Sharing and disclosure
We do not treat customer-uploaded records as publicly available. Information may be shared with authorized personnel and providers for service delivery, security, billing, support, or as required by valid legal process. We do not promise that every feature or integration uses the same infrastructure.
8. Storage, retention and security
We apply administrative and technical safeguards appropriate to the relevant system and service. No online system is guaranteed to be completely secure. Records are retained only for as long as reasonably needed for service, lawful business purposes or applicable obligations, subject to contractual settings and deletion requests where legally appropriate.
9. Your choices and requests
Subject to applicable law and verification, you may ask about access, correction, deletion, consent withdrawal or other available privacy rights. If your information was provided to us by a customer business, please contact that business first; we will assist where appropriate under our agreement.
10. International processing and children
Service providers or customers may operate in different jurisdictions, so data can be processed outside your locality where permitted and protected as required. Our business services are not intended to collect information directly from children without appropriate authorization.
11. Changes and contact
We may revise this policy when our services or legal obligations change. The version displayed on this page indicates its latest update. For privacy enquiries, contact support@herboworld.in. This is the current support contact while a dedicated HBW SOFTECH mailbox is being prepared.